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Re: **Loose intake butterfly screws**
The thing is Dave, is that you had a DIY guide to go through where as Nissan will take things slowly, a half step at a time to check everything as they go.
Its wrong isn't it.
--- Tony X-891c
2008 T31 St
HERE is my X Trail
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27/Apr/2009, 6:40 pm
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Re: **Loose intake butterfly screws**
No way Tony, as they would have a written procedure on how to do this and it should take them half the time of any xtrail owner to do it. I would challenge their head mechanic about that. What a poor customer service for sure.
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27/Apr/2009, 11:03 pm
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Re: **Loose intake butterfly screws**
Hi Julie,
I am one of the guys who had the screws checked which took about three hours.
If I were you, I would approach the dealer's service manager again; tell him that you know from the X-trail forum that a number of others have had the work done in about three hours, and could he explain to you why they would take double the time that other dealers have taken.
If you get no satisfactory response, perhaps you could then ask him for a phone number for Nissan Australia, where you could ring to receive confirmation (from Nissan) of the recommended time that the work should take. If he refuses - tell him you will find out the number from the forum.
It is pretty clear that they do not want to do the work and probably think that you are "nuts". I had that sort of response also but they did agree to the job at a reasonable price and gave me a pretty accurate time/quote before hand. Somehow, you need to get them onside.
I guess another approach would be to go over the head of the service manager and go to the dealer's owner or manager. You could explain all about this forum and the details of what others have done. Invite him to look up the forum on the net. But, make the approach on the basis that you are seeking help from him as you are disappointed with the service manager's response. It would not hurt either if you let it be known that you had also sought advice from forum members.
Finally, a complaint could be made to the Motor Traders Association, but that would be a last resort.
---
John,
From Orange NSW.
My rides are:
2002 TI Auto (Series 1) in Twilight, and
2007 Maxima in Bright Silver
Member number: X165
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28/Apr/2009, 12:22 am
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Re: **Loose intake butterfly screws**
Hi Dunoon
Thanks for your comments and suggestions. On Friday I already explained to the service manager about the forum and people doing the job themselves or getting their dealer to do it, and the time it was likely to take, and the fact that Garry Crick's on the Sunshine Coast had quoted similar. It really does seem Kerry's Automotive don't want to do the job. Like talking to a brick wall, he just kept insisting it would take the whole day, regardless of what I said.
My sister lives in Armidale NSW, and I've had my exxy serviced there at Hardmans, who were cheaper than expected and very quick. (They also have a price list of their service costs on display.)
So late this afternoon I rang and spoke to David their service manager, who knew exactly what I was talking about immediately and gave me a price immediately!!!
Two and a half hours - $242 just to check and put back together, or with an extra half hour to take out screws, locktite and replace - $292, plus parts. This is the cheapest I've been quoted yet.
He also told me Hardmans service about 500 X-Trails in the Armidale area, and they had three back with the butterfly screw problem, one of which a screw had come loose and fallen down onto the piston and damaged the spark plugs. Nissan told them to fix it.
I've rung them for advice previously and they were very helpful, and today although it was late he didn't make me feel like I should be letting him go home. Very generous with his time.
To get it done in Armidale would cost me $292 plus parts, to get it done in Darwin would cost me a minimum of $600 plus parts (more likely around $800). That leaves me $400 left over which would cover close to half the fuel costs for a return trip to visit my sister and get the work done!!!
If Kununurra quote reasonably like other dealers, then it would definitely be worth the 830km trip each way - take two days off work before a weekend and call it a holiday.
Last edited by trailx, 7/Aug/2009, 6:13 pm
--- Julie X-231(c)
2005 ST Manual Platinum
Cooper CS4s, towbar, roof rack, luggage pod, bonnet protector, weather shields L&R, floor mats |
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28/Apr/2009, 1:50 am
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Re: **Loose intake butterfly screws**
Julie
Maybe you should tell the first mob about youir other quote and see if they will match it.
If not, go avisit your sister, at least then you'll have peace of mind that somebody gives a rats about you, and your sister will be happy too. 
--- Tony X-891c
2008 T31 St
HERE is my X Trail
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28/Apr/2009, 7:01 am
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Re: **Loose intake butterfly screws**
That is more like it Julie and that is a very reasonable price indeed. I would report the other dealer to Nissan Australia if you can get their excessive quote in writing.
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28/Apr/2009, 9:18 am
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Re: **Loose intake butterfly screws**
I purchased a 2003 Nissan X-Trail from a Nissan dealership 16 months ago. It has 154 000 kms on the clock. It started running rough a couple of months ago and the spark plug gaps kept shortening seemingly by themselves. Finally my baffled mechanic (non-Nissan affiliated) took the head off and discovered that the intake butterfly screws had come loose and were dancing around in cylinder #1. Digital pictures of their observations were taken (I haven't seen these yet). A total quote for this repair is difficult to ascertain as it will depend on the serviceability of the aluminium head and the repairability or cost of the manifold. The pistons and bottom end appear to be satisfactory luckily. Unlike most, the mechanic was able to get to the problem before the motor was completely ruined. He called Nissan Customer Service who denied any knowledge of the problem My vehicle is well out of it's new car warranty. The dealer used car warranty doesn't seem to hold much value as I had an lpg conversion and thus the vehicle was serviced with the lpg fitters making the warranty void. I am waiting for final word from the dealership as to who's liability this is.
Has anyone considered going 'public' with this issue? I'll bet there are many more who have not found a forum on the problem. Maybe the RACQ/RACV etc magazine or a current affairs program? It's just so wrong that Nissan failed to maintain an acceptable level of quality in manufacturing this part of the vehicle and the unsuspecting buyers wear the cost. I also read about a possible class action... I'd love to know more.
Danielle
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28/Apr/2009, 9:30 pm
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Re: **Loose intake butterfly screws**
As a matter of interest, for those who have found loose screws, or have had the screws come off - what kilometres did your exxy have on the clock.
At 100,000km some would say that they haven't come loose by now, then they aren't likely to!! Danielle puts the lie to that.
--- Julie X-231(c)
2005 ST Manual Platinum
Cooper CS4s, towbar, roof rack, luggage pod, bonnet protector, weather shields L&R, floor mats |
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29/Apr/2009, 9:18 am
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Re: **Loose intake butterfly screws**
quote:
trailx wrote:
At 100,000km some would say that they haven't come loose by now.
Hi Julie,
The number of kms travelled has no relevance to this fault, it all depends how the car is driven and the more it is driven in higher RPM ranges in WOT (wide open throttle) above 5000RPM when the secondary intake butterfly opens-up, the more likely these screws will get loose.
Danielle:
I don't want to scare you, but there is no such thing as catching the screws inside the engine in time for them not to cause excessive damage to the pistons and cylinder walls. Once your car exhibits the symptoms of this fault/defect, it means damage has already happened and in all reported cases thus far, damage is beyond repair and requires a new (or second hand) engine to be fitted.
Appearances of the cylinder walls can be very deceiving, so a proper pressure test needs to be carried-out to determine the extent of the damage.
By fixing the damage you're only prolonging the life of your engine a little bit, but in most cases this has resulted in excessive oil usage for the remaining life of the engine and a substantial loss in power.
In regards to going public, yes, we have considered that but based on the information I collected thus far, this defect is still not wide-spread enough for it to cause major concerns to Nissan in Japan, let alone Nissan Australia and it seems they're betting on the fact that most owners wouldn't know anything about it so they can get away with it and not be involved. For those that do know about this defect and have read what it is all about, my only advice is NOT to give-up and go through the lengthy process of forcing Nissan Australia to take-up responsibility for fixing and/or replacing the engine by all means....including legal ones if you have to.
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29/Apr/2009, 9:40 am
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Re: **Loose intake butterfly screws**
Julie,
To answer your question from my own experience after 40,000k's when I did mine 4 were that tight I could hardly undo them but they had to, so I could loctite them 2 were firm and well the other 2 I'm glad I did them at them time I did but who knows when or if ever they would have come free. Piece of mind is why I did mine plus out of warranty if this happend would have cost a small fortune if Nissan decided not to come to the party.
2004 ST series 2 manual
--- (Dave Newcastle 2004 ST
ID: X211
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29/Apr/2009, 4:09 pm
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