Page: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
21 22 23 24 25 26 27 28 29 30 31 32 33
|
|
Re: **Loose intake butterfly screws**
Guys,
I am as disappointed as you all are (if not more!).
I would have expected Nissan at the very least and to avoid issuing a formal recall, to send a letter to all existing owners between the years 2001-2005 acknowledging the problem and offering their re-assurance that Nissan Australia will stand by them and rectify this fault should it ever happen while the car is in their possession.
This is the type of pro-active approach and solution a big company like Nissan should have been considering, rather than limiting their re-assurance to only selected few of us (500 or so) out of 70,000 xtrails on Australian roads!!
Do the maths Nissan. What will be a more attractive option?
A. Letter of acknowledgement and support at the total cost of $70,000 ($1 for each letter sent-out)
B. Total cost of $21 Million Dollars ($300 x 70,000) to perform the recall service on each and every xtrail between the years of 2001-2005???
I know what I would choose had I been running Nissan.
|
|
19/Apr/2007, 2:34 pm
|
|
|
|
Re: **Loose intake butterfly screws**
quote:
BIGAL5 wrote:
I have this morning contacted all the nissan dealers in the Adelaide area and they know nothing of this problem or so they told me. Also these screws and butterfly plates are not available as individual items the parts listings has only a complete manifold assembly. By the sounds of it you cant upgrade to the later screws and washers.
Jalal,
If BigAl has gotten correct facts from his dealers, what was the $300 fix proposed by Nissan supposed to be for ?
And how do we get our dealer to understand what work we want done ?
Last edited by Revhead Kev, 19/Apr/2007, 2:57 pm
--- 
Kev X450(c)
2003 Titanium Ti Luxury Series 1 |
|
19/Apr/2007, 2:56 pm
|
|
|
|
Re: **Loose intake butterfly screws**
Kev,
I am trying to get the part numbers for the screws, the butterfly plates and the gasket, as I don't think BigAl has been given the correct information by the dealer/s.
The $300 includes replacement of the butterfly plates, screws and gasket only, without the need to replace the whole intake.
Brett: When you visit your dealer today, can you ask them for the part numbers from your side too?
|
|
19/Apr/2007, 3:18 pm
|
|
|
|
Re: **Loose intake butterfly screws**
Hi Guys,
Sorry to hear about the engine (told you it would look bad). Even after our manifold was replaced, a compression test showed nothing was wrong. Geoff even gave it one just to be on the safe side (we didn't trust Maitland either.) To this day our exy still doesn't feel the way she used to when we got it new. I have to say Brett got one up on us we only got a 20000km warranty (which was gone in 2 months for us). As for our rev's mine gets red lined at least once a week (I know that's bad) But when you have to take off quick or be hit this is unavoidable. I'm just wondering whether our manifold has the new design or the old one.
Geoff heard back from his customer yesterday and nissan told him it was a dirty spark plug. Geoff explained to him that 1 spark plug can't be ruined for no reason. As this customer is out of warranty, Geoff has him booked in to check it himself (just to be safe).
He's also checking on the part numbers for us to see if we can get them ourselves.
Deb
Last edited by debdorro, 19/Apr/2007, 4:31 pm
---
Geoff and Debbie (X489)
2003 White ST - Series 1
|
|
19/Apr/2007, 4:25 pm
|
|
|
|
Re: **Loose intake butterfly screws**
quote:
jalalski wrote:
Nissan Australia have again stated that they will NOT walk away from their responsibility from rectifying any fault that is associated with this defect and will do so IN or OUT of the standard warranty period.
I've heard this statement a few times in this thread, however it is just a verbal statement.
Being just verbal, it's as good as no statement at all!!!!
Nissan can turn around at any time and deny even saying it. Sorry I'm not comfortable with this.
As much as Nissan Head office have been sincere with communications with Jalal, as a minimum they need to send out reassurance letters to all X-Trail owners to validate their responsibility.
|
|
19/Apr/2007, 6:24 pm
|
|
|
|
Re: **Loose intake butterfly screws**
quote:
NPC73 wrote:
I've heard this statement a few times in this thread, however it is just a verbal statement.
Being just verbal, it's as good as no statement at all!!!!
Sorry Noel, it is a written statement which has been recorded in this thread previously and which I personally received an email from the National Service Manager in Nissan Australia.
Having said that, this re-assurance will only be visible to those xtrail owners who are part of this forum. Other owners on the streets won't have a single clue about this whole saga and that is the real concern!
==========
Putting my Admin hat back on, I would like to advise members of the Australia X-Trail Forum the following important information:
All Members of the Australian X-Trail Forum have been given full authority to use and quote ANY information contained in this thread for claims or complaints purposes relating to the loose intake butterfly screws!
All claims made with Nissan dealers do not require you to notify the Admin Team.
All complaints made elsewhere where the information from this thread will be used will require that you notify us (The Admin Team) of your intentions before doing so and before linking to this thread.
Email the admin mailbox if in doubt at mailto: admin@australianxtrail.com
Thank you all for your understanding.
Last edited by jalalski, 19/Apr/2007, 9:23 pm
|
|
19/Apr/2007, 6:47 pm
|
|
|
|
Re: **Loose intake butterfly screws**
I,just can not understand why the japanese car workers can not do the screws up tightly.I will be doing the job myself then at least i know it will be done correctly.Why do you need new butterfly plates?I will fit longer screws and spring washers,with a dob of loctite.How many x-trails have had this problem?My x-trail after i finish with it will never give this trouble.Nissan has left me with a bad taste in my mouth,and i am extremely disapointed.I think a letter saying they will stick by you is at least they can do.Would this come under consumer protection?cheers
|
|
19/Apr/2007, 6:48 pm
|
|
|
|
Re: **Loose intake butterfly screws**
There seems to be a real conflict here.
Nissan has declared - in writing - that they are responsible for this design problem, and for the resolution of this problem at their cost (when the engine goes bang).
They have modified the design in later models to eliminate this known fault, and also modified the design during the repair of failed engines.
What they haven't done is commit to preventive measures that would save their customers from the anxiety of having a failure due to this faulty design, and (from the information to date) a commitment to repay any expenses incurred by their customers as a result of engine failure caused by this faulty design.
In these circumstances surely Nissan has a duty of care to undertake remedial action to correct the problem for everyone?
The current Nissan approach seems to be that they hope that not too many engines will go bang and their expenses will be minimised. I expect that Nissan is also hoping that an engine failure will not result in the death or injury of their customers. But who can predict the road conditions and all other circumstances at the time of a failure?
This is totally unsatisfactory and penny pinching at the expense of the customer.
There must be a way that Nissan (having already accepted responsibility) can be required to undertake remedial action on all of these engines.
I wouldn't like to fly in a plane that has a known design defect that will only be repaired by the manufacturer after the plane crashes.
... and I wouldn't like to hook up my boat and tow it up to the NT with my X-Trail. Can I trust this car?
Regards,
RJ
|
|
19/Apr/2007, 9:56 pm
|
|
Page: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
21 22 23 24 25 26 27 28 29 30 31 32 33
Powered by AkBBS 0.9.5b - Link to us
- Blogs
- Hall of Honour
- Chat
Click here to get your own free message board
|
