Page: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
21 22 23 24 25 26 27 28 29 30 31 32 33
|
|
Re: **Loose intake butterfly screws**
While his efforts are probably far from over, I must congratulate Jalal for his tremendous work and commitment to his cause thus far. I know it can be very annoying, frustrating and a test of patience when trying to chase up a manufacturer to fulfill their obligations in providing goods of merchantable quality.
It's been mentioned before, but I'll add my 2c worth - I also feel Nissan Orange has been very unprofessional in their approach to this warranty claim, and it appears they've been untruthful on at least two occasions now - once to Nissan Australia, and also to a loyal customer, Brett. I can understand Nissan Australia's delay in response would be only due to Nissan Orange's obvious incompetence, so I wouldn't be placing the blame on head office. They should be firing whoever is responsible at Orange branch, or at least giving them some well-needed training in Customer Service!
I did a Customer Service course a couple of weeks ago and it was mentioned that a bad experience is told to TWENTY people (not just 6 people as was previously mentioned) - but this is a website FORUM, and there are well over twenty already on-edge people (customers) interested to learn the outcome of this big issue. Collectively we could make a big enough dent in their sales and reputation (although they have damaged their reputation themselves without our help) without needing to go to the media... I support Jalal's comments about waiting abit longer before we make a move, and I also strongly believe it is up to him to make the first move as he is the Head Forum Administrator.
I'd suggest if Brett still doesn't have his X-Trail as Nissan Orange claims he has, then somehow getting evidence of this (I'd go as far as taking a photo of it while it's parked within their premises overnight - not breaking-and-entering of course, but if it's visible from outside the premises, I believe no laws would be broken) then hiring another suitable vehicle for your needs until the issue is resolved. I know it will be even more of a nightmare later on when it comes time to claim for damages - which should fall back on Nissan Orange for their incompetence. I'd be going straight to Dept. Fair Trading and lodging a formal complaint/claim against Nissan Orange as soon as possible.
Last edited by basshead, 18/Apr/2007, 9:35 pm
--- Rich. X-013(c)
'04 S2 ST Auto. Nudge_roofracks_tow_tints_Lightforce_GME_BFG_TBS_home-made-bashplate_50mm-spacer-lift
Click here to see >300MB of photos and videos All For His Glory. |
|
18/Apr/2007, 9:20 pm
|
|
|
|
Re: **Loose intake butterfly screws**
quote:
johnsey wrote:
The RACV magazine (RoyalAuto) has had a few good write-ups of the Exy over the past couple of years, so i'm sure a major flaw like this would be publisized.
If and when the time comes for a public announcement word would spread to the 4wd magazines aswell.
Not the kind of publicity Nissan would want with the upcoming launch of the new X-Trail... LOL!
--- Rich. X-013(c)
'04 S2 ST Auto. Nudge_roofracks_tow_tints_Lightforce_GME_BFG_TBS_home-made-bashplate_50mm-spacer-lift
Click here to see >300MB of photos and videos All For His Glory. |
|
18/Apr/2007, 9:37 pm
|
|
|
|
 Re: **Loose intake butterfly screws**
quote:
jalalski wrote:
Dear Brett and all,
On a side note and as reported by one of our forum members who approached his dealer asking for these screws to be checked-out, the dealer did not deny the problem and offered 2 options:
1. Call Nissan Australia Head Office and start a claim.
2. Pay $300 and have all butterflies and screws replaced as per the new design (with washers)
I am not suggesting that you take either of the above options....NOT YET!!!
Hello all,
It seems to me that the time and effort that is being spent on this issue by all sides seems to be a bit out of place if the above quote is correct. After all if a dealer can provide a fix for $300, wouldn't you think that Nissan would be better off just doing it?
The replacement of all those fuel tanks must have cost a whole heap more, and this is another problem that isn't going to go away.
Congratulations to all for the persistence and patience that you have displayed in following this through.
I think that the damage to Nissans marketing will far exceed the $300 cost of fixing this problem. If Nissan elects to do nothing, every owner with access to this forum who experiences this issue will be aware that it is a known problem and that Nissan has avoided their responsiblity to provide a remedy.
I also think it's a real pity that some dealers are able to get away with providing substandard service, and yet still wave the Manufacturer's banner high.
Must be a nightmare for Nissan.
Staggering to think that on this same forum many members and guests are discussing the virtues of the soon-to-be-released new X-Trail, and using this forum as a source of information for their future purchasing choices - just a click away!
This screw loose thread  needs to be deleted by Nissan - and soon.
Best of luck to all.
Regards,
RJ
Last edited by jalalski, 18/Apr/2007, 9:47 pm
|
|
18/Apr/2007, 9:45 pm
|
|
|
|
Re: **Loose intake butterfly screws**
Thanks Anthony, I really hope that it won't have to come to this as the person from Nissan Australia sounded really sincere over the phone, so am sure we will be able to resolve this through dialog, but I will keep your suggestion in mind.
There is much more at stake for Nissan than current/existing xtrail owners. The new exy is arriving with exactly the same engine as ours!
|
|
18/Apr/2007, 9:45 pm
|
|
|
|
Re: **Loose intake butterfly screws**
Hi Guys,
As I said earlier, am using this thread as a diary and proof to support our case in this matter, so I have been doing some further searching locally for proof of this problem taking place elsewhere (outside our forum) and found this!!
Case #1 and #2
Case#3
Case#4
I'll let you be the judge of what you think these 4 xtrails are suffering from with all sharing one common fault. Excessive Engine Oil Usage!!
|
|
18/Apr/2007, 10:02 pm
|
|
|
|
Re: **Loose intake butterfly screws**
NISSAN AUSTRALIA know they have a problem.They have modified the butterfly screws by fitting spring washers.Brett if nissan do not come to the party,complain to the fair trading office in NSW and bring this to their notice.I will also write to the Herald sun newspaper in Melbourne and see if i can get it in the ask Smithy column.NISSAN AUSTRALIA I WANT YOU TO CHECK MY X-TRAIL AT YOUR EXPENCE.I have just done 97000k/s and have had it for 3 1/2 years.Best vechicle i have ever owned.I feel i am sitting on a bomb.In the next 12 months i will be in the market for a new vechicle,and was waiting to look at the new nissan.I have mainly had toyota/s,and have never had any problems at all.I really like my X-trail and it has been completly trouble free.Just do the right thing and recall all x-trails and fit the spring washers and keep your faith with us the buyers of these vechicles.If this is not done i will get it checked as i do not want to ruin my lovely engine,but i will not be a buyer in the future.Not joking at all.RAY
Last edited by duxbac, 19/Apr/2007, 10:17 am
|
|
19/Apr/2007, 10:07 am
|
|
|
|
Re: **Loose intake butterfly screws**
FINAL UPDATE
I have received a phone call from Nissan Australia this morning giving me an update on both Brett's case and the rest of us. Here it is
Brett's Case:
=============
Nissan Australia have originally instructed Nissan Orange to perform the repair which Brett has outlined earlier BUT to also change the piston in Cylinder #1
For one reason or another (or due to staff changes as NA stated) the last bit of their instructions was NOT carried-out by the dealer in question.
To this effect, Nissan Australia advised the dealer to perform the repair by changing the butterflies and all screws as well as a new gasket and perform a compression test Should the compression test reveal ANY anomalies in pressure as per the recommended value I have stated earlier, the car will NOT be given to the customer (i.e. Brett) until either is fixed correctly or the engine is replaced.
If however the compression test result comes back positive, Nissan Australia will send a letter directly to Brett, extending the warranty on his engine for another 2 Years! should anything happen during these 2 years (example: loss of power, excessive engine oil usage..etc) it will be replaced with a NEW engine for no charge!
I am sorry Brett, but this the best we managed to get and it is not over yet, as you need to go to your dealer and witness the compression testing yourself! Do NOT accept a pre-printed test results and insist that it is carried-out with your direct supervision.
I now come to part 2 of my discussion with Nissan in regard to the rest of us and I don't think you gonna like what am about to convey to you, but here it goes anyway:
ALL Current X-Trail Owners
=================================
Nissan have no plans to issue a formal recall for this defect nor to do a voluntary inspection of all existing butterflies and screws in the xtrail engine.
Nissan Australia stated that the number of cases where this has happened in Australia is a few but NOT many! (as quoted by Nissan)
Nissan Australia have again stated that they will NOT walk away from their responsibility from rectifying any fault that is associated with this defect and will do so IN or OUT of the standard warranty period.
ALL Dealers in Australia have been notified about the defect and all dealers have been instructed NOT to reject any customer claim should the fault found to be related to the loose intake butterfly screws.
In the case of Nissan Orange rejecting Brett's claim initially, Nissan Australia advised that it was caused by lack of local knowledge and lack of communication and also due to recent staff movements or (coming movements!!  ) They have apologised for this mix-up and stated that any future incidents will be dealt with promptly and swiftly.
This concludes my report as Forum Head Admin who has been directly involved in Brett's case and who also tried to give you guys an answer about this whole fiasco after directly communicating with Nissan Australia.
In my following posts, I will be taking the head admin hat off and making statements, suggestions and comments as Jalal Hariri, an owner of a 2002 ST, X-Trail, Auto!!! By doing so, I would like to shield the Australian X-Trail Forum from any possible legal actions against our forum!
|
|
19/Apr/2007, 10:23 am
|
|
Page: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
21 22 23 24 25 26 27 28 29 30 31 32 33
Powered by AkBBS 0.9.5b - Link to us
- Blogs
- Hall of Honour
- Chat
Click here to get your own free message board
|
